When there is a problem with your e-bike’s motor, there are several steps you can take to diagnose and fix the problem. The following guide can help you troubleshoot the problem:
Check the power supply: Make sure the battery is fully charged and securely connected to the e-bike. Sometimes a loose connection or a low battery can cause motor problems.
Check motor connections: Check the wiring and connectors between the battery, motor and controller. Check for any signs of damage, corrosion or loose connections. Secure any loose connections and clean any corroded contacts.
Test the throttle or pedal assist system: Determine if the problem occurs when using the throttle or pedal assist system. If the problem only occurs with one of these systems, it can help narrow down the potential cause.
Check for Error Codes: Some e-bike systems are equipped with an error code display or diagnostic feature. Check the owner’s manual or contact the manufacturer to interpret any error codes and determine the appropriate problem.
Check the motor: Visually inspect the motor for any physical damage, such as broken wires, loose screws or signs of overheating. Watch for any unusual noise or vibration when the motor is running.
Test motor function: Test the motor by activating the throttle or pedal assist while the e-bike is stationary. Listen to any unusual noises, such as grinding or clicking, and observe the motor’s performance.
Check the controller: The controller regulates the power output of the motor. Check the controller for signs of damage or malfunction, such as burnt components or melted wiring. Consider testing the controller with a multimeter to check for correct voltage output.
If it’s after all these steps above and you still can’t figure out the e-bike motor problem, and you can’t diagnose it or solve it yourself, then don’t dawdle, contact our Bodywel customer service team at [email protected] and let our professionals help you out.
All Bodywel e-bike models are equipped with high speed, stable and reliable Ananda motors. With a 2-year warranty, your e-bike will have a high quality and strong performance. Meanwhile, the motors are equipped with professional after-sales service centres in Holland, Italy and Hungary in Europe. We are able to quickly and accurately diagnose and solve all kinds of after-sales problems that may occur with e-bike motors.
With the above e-bike diagnostic steps, you can clearly identify and resolve motor related issues with your e-bike to ensure optimal performance and reliability.
