Find your E-bike to get started

What you might want to know

Delivery and returns

View delivery information, timescales, charges and returns.

Register your ebike

You can get support that’s tailored to you, owner exclusives and more when you register your ebike on Bodywel APP.

E-bike Maintenance Guide

Essential Tips and Best Practices for Extending the Lifespan of Your E-bike

Change/Cancel your order

You can submit a request here if you need to change or cancel your order. We'll review it and get back to you as soon as possible.

Contact us

AI Assistant

Our capable AI assistant is here for you 24/7, ready to provide reliable answers. Simply click the green icon in the bottom left corner of your screen to start a chat.
For further assistance, feel free to email us atsupport@fiido.com. Our team is available from 9 AM to 10 PM (UTC+8), Monday to Friday.

Free Returns

within 30 days of purchase

1% Donated Annually

to forest conservation