An e-bike display that won’t turn on can be worrying. The bike looks fine, the battery is installed, but when you press the power button, nothing happens.
The good news is that in most cases, this does not indicate a serious failure. Display issues are usually related to power supply, electrical connections, or the normal aging of the battery.
If your e-bike suddenly won’t power on, taking a few minutes to check where the issue may be coming from can often save time before contacting the Bodywel support team.
If the Display Never Turned On After Delivery
If a brand-new e-bike does not power on after unboxing, it’s understandable to feel concerned—but this is usually the easiest situation to resolve.
First, turn off the battery power and fully charge the battery. We recommend charging for 4–6 hours after delivery, and waiting until the charger indicator changes from a red light to a green light. Check the battery’s own indicator (if equipped) to confirm it shows a normal charge level.
Next, take a moment to inspect the cable connections, including the display cable and any external waterproof connectors. These connectors are typically aligned arrow to arrow and must be firmly pushed together. During transportation, vibration can sometimes loosen connections. A display that appears “dead” is often simply not receiving power because a plug isn’t fully seated. Making sure each connector is securely connected can immediately solve the issue.
If the battery is fully charged, the battery indicator looks normal, and all connectors are firmly in place but the display still will not turn on, this is the right time to contact our support team for assistance.
If the Display Stopped Turning On After Some Time of Use
If your e-bike worked normally before and then suddenly stopped powering on, the cause is usually somewhere along the power path—rather than a single obvious failure.
At this stage, the issue may be related to the charger, battery, battery base, or the display itself. Instead of guessing, it’s best to check each area step by step.
As before, start by fully charging the battery and observing whether the charger is working normally. Then inspect the areas most affected by daily riding:
Look closely for signs of misalignment, poor contact, or burn marks. If the pins appear slightly offset, carefully realigning them may help restore proper contact.
Small issues such as loose plugs or imperfect connections can develop gradually and may only show up after weeks or months of use. If everything except the battery itself appears normal and the bike still won’t power on, you can contact us and provide your exact model information. We can then guide you through model-specific checks to help determine whether the battery is the source of the issue.
If the Display Won’t Turn On After More Than Years of Use
When an e-bike has been in use for more than a year, display power issues often follow a different pattern.
The same potential points—charger, wiring, battery base, and display—are still worth checking. However, at this stage, the battery itself becomes a more likely cause.
Lithium batteries naturally age over time. They may experience under voltage, reduced capacity, or internal cell wear. When this happens, the battery may no longer be able to supply stable power to the system, even if it looks physically intact.
This means a more careful check of the battery itself is often necessary. In many long-term use cases, the solution is battery replacement. Performing the basic checks first helps confirm that the issue is not caused by a simpler external factor before taking that step.
Contacting the Bodywel Support Team
If you have completed the relevant checks and the display still will not turn on, our support team is always ready to help. When contacting us, please let us know:
This information allows us to provide clearer and faster guidance.
A Final Note
A display that won’t turn on often feels like a major problem—but in reality, it usually means the power flow is being interrupted somewhere along the system.
A few careful checks can save time, reduce unnecessary worry, and get you back on the road sooner. And whenever you need us, we’re here to help.
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